Frequently Asked Questions
Dealership FAQs:
Q: How do I join Chevrolet Rewards?
A: You can sign up right on our website! Visit our website and look under our New inventory tab to find our 'My Rewards Chevrolet' page to sign up.
Q: Do you only accept Chevy trade-ins?
A: Nope, we accept all makes and models!
Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines!
Q: Do you offer special discounts?
A: Yes! We offer bonus cash for educators, college students and recent grads, first responders, and military personnel. Feel free to call us for more details!
Q: Can I buy a car online?
A: Yes! You can use our Skip the Line Buy Online tool found in our inventory to complete the entire car buying process all from the comfort of home.
Q: Can I trade my vehicle in here even if I don't plan on buying a car from your dealership?
A: Yes! After inspecting your vehicle, if we would like to purchase it, we will give you an offer you can either accept or put towards a new vehicle if you find one you'd like to purchase from our inventory.
Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.
Q: Can I customize a truck here?
A: Yes! We are a Custom Chevy Truck Headquarters. You can work with our service and parts team to customize your dream truck!
Q: What's the difference between buying and leasing?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.
Q: What is the best day and time to purchase a car?
A: While, there isn't a best day or time to purchase a vehicle, our team recommends the weekdays as the weekends tend to be busy. During the week, our experts can take the time to focus on you and your car needs to help you make the best purchase possible!
Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.
Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitor comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!
Q: Can I trade in my car even if I haven't paid it off yet?
A: Yes, you can still trade your car in with us even if you still have a payoff!
Q: Do you offer warranties?
A: Yes, we offer an Extended Limited Warranty through Chevrolet. To learn more about the warranty and get pricing, feel free to give us a call at 248-782-6330.
Q: I'd like to buy out my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!
Q: Can I complete my finance application online?
A: Yes - you can complete the pre-approval process online to speed up the process if you are looking to come into our dealership OR you can complete the entire car buying process from home with our Feldman Virtual Assistant tool!
Q: Which vehicles are available for tax credit?
A: All electric and plug-in hybrid vehicles are eligible for a tax credit in certain areas at the state and federal level. Talk with our finance department to discuss possible tax credit eligibility for the vehicle you are interested in!
Q: Do you offer military discounts?
A: Yes! We have a Chevrolet Military Program for Active Duty members, Reservists, Veterans, National Guard Members and Retirees – including spouse and household members.
Q: How can I estimate my monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!
Q: I don't see the type of car I want in your inventory. Is there a way to know if you get it in the dealership?
A: Yes, we have a "Find My Car" feature on our website that allows you to be notified if we receive stock of the car you're looking for. Find the form under the "New" or "Used" tabs on our website's navigation bar.
Q: What are vehicle emissions tests and what are the point?
A: Vehicle emissions tests are tests that indicate the level of pollution your vehicle emits and ensures you comply with the emission standards set by the EPA. This test must be done every year to ensure your car is not releasing any excess or harmful pollutants.
Q: I’m looking to trade in my vehicle but I’m not sure where to start. Is there someone who can help me?
A: Yes, we have a guide on the steps to trading in your vehicle right on our website. But to put it simply, you'll want to bring your vehicle in for an inspection, afterwards we will conduct research into the vehicles make, model, and year, after inspection and market research we will present you with an offer you can accept or deny. If you decide to move forward with accepting our offer our team will collect some information from you including license and registration to complete the transaction so you can get compensated!
Q: What is the Feldman Virtual Assistant?
A: Feldman Virtual Assistant is a helpful feature on our website that allows you to purchase a vehicle from the comfort of your home!
Q: Do you offer discounts for college grads?
A: Yes, current students and recent grads are eligible for a bonus cash allowance! We also offer bonus cash allowances for educators, first responders, and military personnel!
Q: I'm looking to trade in my vehicle, do you have a tool that gives me my vehicles worth before trading it in?
A: Yes! We have a "Value My Trade" feature for this purpose on our website.
Q: Do you have a budget friendly inventory?
A: Yes, we offer vehicles for a wide range of budgets. You can find vehicles under $15K on our "Under 15K" option in our website's navigation bar.
Q: Do you offer military discounts?
A:Yes! We have a Chevrolet Military Program for Active Duty members, Reservists, Veterans, National Guard Members and Retirees – including spouse and household members.
Q: Do you offer commercial vehicles I can purchase for my business?
A: Yes, we offer a commercial inventory that includes a variety of trucks, vans, and commercial vehicles that you can purchase for your business.
Q: Do you offer special discounts?
A: Yes, we have many lease specials that run throughout the year. You can find them listed on our website!
Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.
Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.
Q: Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.
Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.
Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.
Q: Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.
Q: How do I join Chevrolet Rewards?
A: You can sign up right on our website! Visit our website and look under our New inventory tab to find our 'My Rewards Chevrolet' page to sign up.
Q: Do you only accept Chevy trade-ins?
A: Nope, we accept all makes and models!
Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines!
Q: Do you offer special discounts?
A: Yes! We offer bonus cash for educators, college students and recent grads, first responders, and military personnel. Feel free to call us for more details!
Q: Can I buy a car online?
A: Yes! You can use our Skip the Line Buy Online tool found in our inventory to complete the entire car buying process all from the comfort of home.
Q: Can I trade my vehicle in here even if I don't plan on buying a car from your dealership?
A: Yes! After inspecting your vehicle, if we would like to purchase it, we will give you an offer you can either accept or put towards a new vehicle if you find one you'd like to purchase from our inventory.
Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.
Q: Can I customize a truck here?
A: Yes! We are a Custom Chevy Truck Headquarters. You can work with our service and parts team to customize your dream truck!
Q: What's the difference between buying and leasing?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.
Q: What is the best day and time to purchase a car?
A: While, there isn't a best day or time to purchase a vehicle, our team recommends the weekdays as the weekends tend to be busy. During the week, our experts can take the time to focus on you and your car needs to help you make the best purchase possible!
Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.
Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitor comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!
Q: Can I trade in my car even if I haven't paid it off yet?
A: Yes, you can still trade your car in with us even if you still have a payoff!
Q: Do you offer warranties?
A: Yes, we offer an Extended Limited Warranty through Chevrolet. To learn more about the warranty and get pricing, feel free to give us a call at 248-782-6330.
Q: I'd like to buy out my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!
Q: Can I complete my finance application online?
A: Yes - you can complete the pre-approval process online to speed up the process if you are looking to come into our dealership OR you can complete the entire car buying process from home with our Feldman Virtual Assistant tool!
Q: Which vehicles are available for tax credit?
A: All electric and plug-in hybrid vehicles are eligible for a tax credit in certain areas at the state and federal level. Talk with our finance department to discuss possible tax credit eligibility for the vehicle you are interested in!
Q: Do you offer military discounts?
A: Yes! We have a Chevrolet Military Program for Active Duty members, Reservists, Veterans, National Guard Members and Retirees – including spouse and household members.
Q: How can I estimate my monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!
Q: I don't see the type of car I want in your inventory. Is there a way to know if you get it in the dealership?
A: Yes, we have a "Find My Car" feature on our website that allows you to be notified if we receive stock of the car you're looking for. Find the form under the "New" or "Used" tabs on our website's navigation bar.
Q: What are vehicle emissions tests and what are the point?
A: Vehicle emissions tests are tests that indicate the level of pollution your vehicle emits and ensures you comply with the emission standards set by the EPA. This test must be done every year to ensure your car is not releasing any excess or harmful pollutants.
Q: I’m looking to trade in my vehicle but I’m not sure where to start. Is there someone who can help me?
A: Yes, we have a guide on the steps to trading in your vehicle right on our website. But to put it simply, you'll want to bring your vehicle in for an inspection, afterwards we will conduct research into the vehicles make, model, and year, after inspection and market research we will present you with an offer you can accept or deny. If you decide to move forward with accepting our offer our team will collect some information from you including license and registration to complete the transaction so you can get compensated!
Q: What is the Feldman Virtual Assistant?
A: Feldman Virtual Assistant is a helpful feature on our website that allows you to purchase a vehicle from the comfort of your home!
Q: Do you offer discounts for college grads?
A: Yes, current students and recent grads are eligible for a bonus cash allowance! We also offer bonus cash allowances for educators, first responders, and military personnel!
Q: I'm looking to trade in my vehicle, do you have a tool that gives me my vehicles worth before trading it in?
A: Yes! We have a "Value My Trade" feature for this purpose on our website.
Q: Do you have a budget friendly inventory?
A: Yes, we offer vehicles for a wide range of budgets. You can find vehicles under $15K on our "Under 15K" option in our website's navigation bar.
Q: Do you offer military discounts?
A:Yes! We have a Chevrolet Military Program for Active Duty members, Reservists, Veterans, National Guard Members and Retirees – including spouse and household members.
Q: Do you offer commercial vehicles I can purchase for my business?
A: Yes, we offer a commercial inventory that includes a variety of trucks, vans, and commercial vehicles that you can purchase for your business.
Q: Do you offer special discounts?
A: Yes, we have many lease specials that run throughout the year. You can find them listed on our website!
Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.
Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.
Q: Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.
Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.
Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.
Q: Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.
| Monday | 8:30AM - 9:00PM |
| Tuesday | 8:30AM - 6:00PM |
| Wednesday | 8:30AM - 6:00PM |
| Thursday | 8:30AM - 9:00PM |
| Friday | 8:30AM - 6:00PM |
| Saturday | 8:30AM - 4:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 7:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 7:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 7:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 7:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 8:00AM - 5:00PM |
| Tuesday | 8:00AM - 5:00PM |
| Wednesday | 8:00AM - 5:00PM |
| Thursday | 8:00AM - 5:00PM |
| Friday | 8:00AM - 5:00PM |
| Saturday | Closed |
| Sunday | Closed |