Frequently Asked Service Questions
Service FAQs:
Q: Do you have any service or parts specials?
A: Yes! We have a rotating list of parts and service specials. You can find them on our website under our Specials tab.
Q: When is your service center open?
A: We are open Monday/Thursday 7 AM - 7 PM, Tuesday/Wednesday/Friday 7 AM - 6 PM, and Saturday 8 AM - 6 PM. We are closed on Sundays.
Q: What are the benefits of OEM parts compared to aftermarket?
A: Factory parts come directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model, which means that it will fit and perform at a high level. These parts also often come with a warranty! Aftermarket parts are made by a third party. Although, these parts are sometimes less expensive, they are made to be generic. Generic means thy are built for more than one make and model. The fit and performance of these parts vary, as does their warranties.
Q: Do you only service Chevy vehicles?
A: Nope, we specialize in Chevy but our service technicians are trained to work on most makes and models!
Q: How do I order parts for my vehicle?
A: You can place an order for parts right on our website. Visit our Service or Parts Department page to place an order!
Q: Do you offer an express service center for quick repairs and services?
A: Yes! We have an Express Service Department that covers quick services like oil and filter change, tire inspection and rotation, battery inspection, multi-point inspection, and much more.
Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.
Q: What makes Chevrolet Certified Service technicians different?
A: Certified technicians have been trained by manufacturer experts and tested to ensure they have gained all of the knowledge necessary to service your Chevy in the best way possible.
Q: How often should I replace my air filter?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.
Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!
Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.
Q: I'd like a remote starter in my car, can your service center install one for me?
A: Yes, our service technicians are equip to install remote starters in vehicles that currently do not have the feature!
Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.
Q: Do you offer state inspection?
A: Yes, we can complete your state inspection at our service center!
Q: How do I know when it's time to get my transmission fluid flushed?
A: Typically for the average vehicle you will get your transmission fluid flushed every 40,000 miles or 4 years, whichever comes first. We recommend referring to your vehicles owners manually for specific details regarding your make and model!
Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is more crude and refined, containing impurities.
Q: Which oil is better for my car, conventional or synthetic?
A: Synthetic oil is recommended because it is specifically designed to provide a better engine performance, combat a build-up, reduce friction and wear, withstand high-temperatures, and better controls the breakdown of oil.
Q: Do you sell car accessories?
A: Yes we do! We sell floor mats, tonneau covers, ladder racks, roof racks, splash guards, running guards, and spoilers. Learn more about our accessories offerings here.
Q: When is the body shop open?
A: Our body shop is open Monday thru Friday 8AM-5PM. The body shop is closed on the weekends.
Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.
Q: What does the Feldman Care Maintenance Package include?
A: Our Feldman Care Maintenance Package includes 4 total visits with an oil change, tire rotation, and multi-point vehicle inspection at each visit all for $200. This package is valued at $280.
Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.
Q: When do I need to get my fuel injector cleaned?
A: It's a good rule of thumb to get it cleaned every 15,000 to 45,000 miles but please refer to your owner’s manual for a maintenance schedule that is specific to your make and model.
Q: How often should I get my brake fluid changed?
A: Our team recommends every 50,000 miles but it's always a good move to refer to your owner’s manual for a maintenance schedule specific to your make and model.
Q: How often should I have my tires rotated?
A: Generally, tire rotations are recommended every 3,000 miles to 6,000 miles. In many cases, a car will be due for a tire rotation and oil change at the same time, so many drivers have both services completed in a single appointment. Contact our service department to schedule a tire rotation today!
Q: Do I need an appointment to get my oil changed?
A: No, you can come in anytime and we will get you in. However, you may want to click on the “Appointments” link above on this page to schedule an appointment, so you don’t incur unnecessary wait time.
Q: Do they sell tires in the service department?
A: Absolutely! In fact, we have a tremendous tire inventory so we can find what works best for you, at a great price, and get you back on the road quickly.
Q: Do you offer transmission repairs?
A: Yes, schedule a transmission repair today!
Q: When should I replace my car's timing belt?
A: The timing belt replacement interval varies by vehicle make and model. It is generally recommended to replace the timing belt every 60,000 to 100,000 miles or as specified in your vehicle's maintenance schedule.
Q: Can you perform tire rotations and balancing?
A: Yes, we offer tire rotation and balancing services to ensure even tire wear and a smooth ride. Regular tire rotations are recommended every 5,000 to 7,500 miles.
Q: How often should I flush and replace my car's coolant?
A: The coolant flush and replacement interval depends on your vehicle's make and model. As a general guideline, coolant should be replaced every 30,000 to 50,000 miles or every 2 to 5 years.
Q: When should I replace my car's timing belt?
A: The timing belt replacement interval varies by vehicle make and model. It is generally recommended to replace the timing belt every 60,000 to 100,000 miles or as specified in your vehicle's maintenance schedule.
Q: Can you perform tire rotations and balancing?
A: Yes, we offer tire rotation and balancing services to ensure even tire wear and a smooth ride. Regular tire rotations are recommended every 5,000 to 7,500 miles.
Q: How often should I flush and replace my car's coolant?
A: The coolant flush and replacement interval depends on your vehicle's make and model. As a general guideline, coolant should be replaced every 30,000 to 50,000 miles or every 2 to 5 years.
Q: Do you have any service or parts specials?
A: Yes! We have a rotating list of parts and service specials. You can find them on our website under our Specials tab.
Q: When is your service center open?
A: We are open Monday/Thursday 7 AM - 7 PM, Tuesday/Wednesday/Friday 7 AM - 6 PM, and Saturday 8 AM - 6 PM. We are closed on Sundays.
Q: What are the benefits of OEM parts compared to aftermarket?
A: Factory parts come directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model, which means that it will fit and perform at a high level. These parts also often come with a warranty! Aftermarket parts are made by a third party. Although, these parts are sometimes less expensive, they are made to be generic. Generic means thy are built for more than one make and model. The fit and performance of these parts vary, as does their warranties.
Q: Do you only service Chevy vehicles?
A: Nope, we specialize in Chevy but our service technicians are trained to work on most makes and models!
Q: How do I order parts for my vehicle?
A: You can place an order for parts right on our website. Visit our Service or Parts Department page to place an order!
Q: Do you offer an express service center for quick repairs and services?
A: Yes! We have an Express Service Department that covers quick services like oil and filter change, tire inspection and rotation, battery inspection, multi-point inspection, and much more.
Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.
Q: What makes Chevrolet Certified Service technicians different?
A: Certified technicians have been trained by manufacturer experts and tested to ensure they have gained all of the knowledge necessary to service your Chevy in the best way possible.
Q: How often should I replace my air filter?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.
Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!
Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.
Q: I'd like a remote starter in my car, can your service center install one for me?
A: Yes, our service technicians are equip to install remote starters in vehicles that currently do not have the feature!
Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.
Q: Do you offer state inspection?
A: Yes, we can complete your state inspection at our service center!
Q: How do I know when it's time to get my transmission fluid flushed?
A: Typically for the average vehicle you will get your transmission fluid flushed every 40,000 miles or 4 years, whichever comes first. We recommend referring to your vehicles owners manually for specific details regarding your make and model!
Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is more crude and refined, containing impurities.
Q: Which oil is better for my car, conventional or synthetic?
A: Synthetic oil is recommended because it is specifically designed to provide a better engine performance, combat a build-up, reduce friction and wear, withstand high-temperatures, and better controls the breakdown of oil.
Q: Do you sell car accessories?
A: Yes we do! We sell floor mats, tonneau covers, ladder racks, roof racks, splash guards, running guards, and spoilers. Learn more about our accessories offerings here.
Q: When is the body shop open?
A: Our body shop is open Monday thru Friday 8AM-5PM. The body shop is closed on the weekends.
Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.
Q: What does the Feldman Care Maintenance Package include?
A: Our Feldman Care Maintenance Package includes 4 total visits with an oil change, tire rotation, and multi-point vehicle inspection at each visit all for $200. This package is valued at $280.
Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.
Q: When do I need to get my fuel injector cleaned?
A: It's a good rule of thumb to get it cleaned every 15,000 to 45,000 miles but please refer to your owner’s manual for a maintenance schedule that is specific to your make and model.
Q: How often should I get my brake fluid changed?
A: Our team recommends every 50,000 miles but it's always a good move to refer to your owner’s manual for a maintenance schedule specific to your make and model.
Q: How often should I have my tires rotated?
A: Generally, tire rotations are recommended every 3,000 miles to 6,000 miles. In many cases, a car will be due for a tire rotation and oil change at the same time, so many drivers have both services completed in a single appointment. Contact our service department to schedule a tire rotation today!
Q: Do I need an appointment to get my oil changed?
A: No, you can come in anytime and we will get you in. However, you may want to click on the “Appointments” link above on this page to schedule an appointment, so you don’t incur unnecessary wait time.
Q: Do they sell tires in the service department?
A: Absolutely! In fact, we have a tremendous tire inventory so we can find what works best for you, at a great price, and get you back on the road quickly.
Q: Do you offer transmission repairs?
A: Yes, schedule a transmission repair today!
Q: When should I replace my car's timing belt?
A: The timing belt replacement interval varies by vehicle make and model. It is generally recommended to replace the timing belt every 60,000 to 100,000 miles or as specified in your vehicle's maintenance schedule.
Q: Can you perform tire rotations and balancing?
A: Yes, we offer tire rotation and balancing services to ensure even tire wear and a smooth ride. Regular tire rotations are recommended every 5,000 to 7,500 miles.
Q: How often should I flush and replace my car's coolant?
A: The coolant flush and replacement interval depends on your vehicle's make and model. As a general guideline, coolant should be replaced every 30,000 to 50,000 miles or every 2 to 5 years.
Q: When should I replace my car's timing belt?
A: The timing belt replacement interval varies by vehicle make and model. It is generally recommended to replace the timing belt every 60,000 to 100,000 miles or as specified in your vehicle's maintenance schedule.
Q: Can you perform tire rotations and balancing?
A: Yes, we offer tire rotation and balancing services to ensure even tire wear and a smooth ride. Regular tire rotations are recommended every 5,000 to 7,500 miles.
Q: How often should I flush and replace my car's coolant?
A: The coolant flush and replacement interval depends on your vehicle's make and model. As a general guideline, coolant should be replaced every 30,000 to 50,000 miles or every 2 to 5 years.
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| Monday | 8:30AM - 9:00PM |
| Tuesday | 8:30AM - 6:00PM |
| Wednesday | 8:30AM - 6:00PM |
| Thursday | 8:30AM - 9:00PM |
| Friday | 8:30AM - 6:00PM |
| Saturday | 8:30AM - 4:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 7:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 7:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 7:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 7:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 8:00AM - 5:00PM |
| Tuesday | 8:00AM - 5:00PM |
| Wednesday | 8:00AM - 5:00PM |
| Thursday | 8:00AM - 5:00PM |
| Friday | 8:00AM - 5:00PM |
| Saturday | Closed |
| Sunday | Closed |